Ask A Librarian
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When is the
library's chat service available?
The service is
available whenever the Lewis Library
and/or Information Commons are open.
librarian answer right away or will
I have to wait?
You may have to wait a few minutes
for a response if we are
helping users in person or on the
phone. Questions are answered in the
How can I get
assistance if library chat is
can also answer your questions by
email, phone, or in person. See the
top of this page for all the options.
Who can use
the chat service?
audience for this service is Albany
College of Pharmacy and Health Sciences students,
faculty, and staff.
You can text the ACPHS Library at (518) 663-3277
Alternately, scan the QR code below with your smart phone and you can talk to us through text. In order for your phone to read a code, you must download a code reader if you do not already have one.
What do I need to use the service?
You will need a mobile phone with texting capability and a texting plan with your provider.
What does the service cost?
The ACPHS Library does not charge for this service, but charges from your mobile phone service provider may apply.
When is this service available?
The service is available whenever the Lewis Library and/or Information Commons are open.
What kind of questions should I ask through text?
The service is intended for simple, quick questions. Keep in mind that lengthier questions should be directed via e-mail, chat, phone or in-person at the reference desk.
A research appointment is your chance to schedule uninterrupted time with a librarian to receive tailored research assistance. Sessions can include developing research strategies for a specific project, using databases, and identifying appropriate information sources on your topic.
Please note that this service is available for current ACPHS students. To get started sign in with your ACPHS username and password, then select ACPHSLibraries to schedule an appointment with a librarian on the Albany or Vermont campus.
Schedule an appointment now.
Faculty who wish to schedule an appointment may contact their library liaison directly.
On the Albany campus the
Lewis Library is located on the
first floor of the Library
Building (formerly the Classroom
On the Vermont campus the Information Commons is located on the second floor of the Campus Building, Room 211.
||Send your question to
||Answers are sent back within 24 hours Monday-Friday, 48 hours over the weekend.
||Lewis Library, Albany Campus: (518) 694-7270
||Information Commons, Vermont Campus: (802) 735-2670