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Ask A Librarian


Chat | Text | Appointments | Drop In | Email | Phone

Chat

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Chat FAQs

When is the library's chat service available?

The service is available whenever the Lewis Library and/or Information Commons are open.


Will a librarian answer right away or will I have to wait?

You may have to wait a few minutes for a response if we are helping users in person or on the phone. Questions are answered in the order received.


How can I get assistance if library chat is unavailable?

We can also answer your questions by email, phone, or in person. See the top of this page for all the options.


Who can use the chat service?

Our intended audience for this service is Albany College of Pharmacy and Health Sciences students, faculty, and staff.


Text-a-Librarian

You can text the ACPHS Library at (518) 663-3277

Alternately, scan the QR code below with your smart phone and you can talk to us through text. In order for your phone to read a code, you must download a code reader if you do not already have one.

Text FAQs


What do I need to use the service?

You will need a mobile phone with texting capability and a texting plan with your provider.

What does the service cost?

The ACPHS Library does not charge for this service, but charges from your mobile phone service provider may apply.

When is this service available?

The service is available whenever the Lewis Library and/or Information Commons are open.

What kind of questions should I ask through text?

The service is intended for simple, quick questions. Keep in mind that lengthier questions should be directed via e-mail, chat, phone or in-person at the reference desk.


Appointments

A research appointment is your chance to schedule uninterrupted time with a librarian to receive tailored research assistance. Sessions can include developing research strategies for a specific project, using databases, and identifying appropriate information sources on your topic.

Please note that this service is available for current ACPHS students. To get started sign in with your ACPHS username and password, then select ACPHSLibraries to schedule an appointment with a librarian on the Albany or Vermont campus.

Schedule an appointment now.

Faculty who wish to schedule an appointment may contact their library liaison directly.


Drop In

On the Albany campus the Lewis Library is located on the first floor of the Library Building (formerly the Classroom Building).

On the Vermont campus the Information Commons is located on the second floor of the Campus Building, Room 211.


Email

Send your question to library@acphs.edu
Answers are sent back within 24 hours Monday-Friday, 48 hours over the weekend.

Phone

Lewis Library, Albany Campus: (518) 694-7270
Information Commons, Vermont Campus: (802) 735-2670

RESOURCE SPOTLIGHT